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FAQ

紅葉まつりライトアップ01

Frequently Asked Questions

Q. When is the check-in and check-out time?
A. Check-in 15:00 – 22:00, Check-out 7:00 – 10:00

Q. Do you have special rate for kids?
A. Yes. we have as below.
Children 0 – 1 years old : Free of charge
Children 2 – 6 years old : 3240 yen each
Children above 7 years old : Same as Adults

Q. Do you accept credit cards?
A. Yes, we accept VISA and MasterCard

Q. Do you provide a shuttle service?
A. We are sorry that we do not provide a shuttle service.

Q. Can you store my baggage before check-in?
A. Yes, we can. However, please kindly inform us in advance.

Q. Do you accommodate pets?
A. Unfortunately, we do not accept pets apart from guide dogs.

Q. Do you have car park?
A. Yes we have, and staying guests can park your car for free.

Q. Do staffs speak English?
A. We are sorry that we speak English very little. It would be better not to make a call to us.
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